Privacy Policy
Privacy Policy for Relic Technologies LLC
Effective Date: December 12, 2024
Last Updated: December 12, 2024
1. Introduction
This Privacy Policy describes how Relic (“we,” “us,” or “our”) collects, uses, stores, and shares your personal information when you use our video streaming application (“the App”) on the Meta Quest 3 platform. By using the App, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.
2. Information We Collect
2.1 Types of Data Collected
We collect specific, non-identifiable, and aggregate data related to user engagement and application performance. Examples of the types of information we collect include:
User Engagement Metrics:
View Count: The total number of views per video you watch.
Click Rate: Instances when you click on video elements (e.g., play buttons).
Time Spent Per Video: Duration of time you spend watching each video.
Time Spent Per Session: The total length of each viewing session in the App.
User Retention: Indicators of how often you return to the App over different time frames (e.g., daily, weekly, monthly).
Interaction with Spatial Effects: Data on scrolling, pausing, and how you interact with 3D or spatial elements within the videos.
Performance Metrics:
Latency and Load Time Metrics: How long a video takes to load for you and if there are any buffering events.
Frame Rate Drops: Instances where the video’s visual frame rate decreases, as captured from Unity asset performance data.
2.2 How We Collect This Data
Data is collected automatically when you interact with the App. We use integrated analytics tools and possibly server logs to gather and aggregate this information.
3. How We Use the Collected Data
3.1 Data Processing and Storage
We process the collected data through industry-standard analytics platforms (e.g., Google Analytics, Mixpanel, Amplitude). These systems help us aggregate, visualize, and understand user behavior. Data is stored securely on cloud-based servers, and may also be cached or served globally through Content Delivery Networks (CDNs) such as Cloudflare or CloudFront to reduce latency and improve user experience.
3.2 Purpose of Data Use
We use the data to:
Improve User Experience: Gain insights into user engagement to optimize video content, reduce latency, and provide smoother streaming.
Enhance Performance: Assess how quickly videos load, detect and reduce frame rate issues, and improve overall streaming quality.
Feature Development & Testing: Use aggregated metrics to identify areas that need improvement, test new features, and refine app functionalities before deploying to all users.
Bug Identification & Troubleshooting: Detect errors, crashes, or unusual behavior patterns to quickly resolve technical issues.
Push Notifications: Alert you of new content and changes to our platform based.
3.3 Compliance and Legal Requirements
We will ensure compliance with applicable data protection regulations such as GDPR and CCPA. Where required, we will implement user consent mechanisms.
4. Applicability to the Application
The data we collect is directly linked to how you interact with our App’s video streaming functionality. By understanding how you watch, pause, or interact with videos, we can ensure that your experience is consistent, high-quality, and aligned with your viewing habits. All analytics and performance enhancements are aimed solely at improving the App’s functionality and user satisfaction.
5. Data Retention and Security
We retain your data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. We use industry-standard security measures, including encryption and secure data transfer protocols, to protect your information from unauthorized access, disclosure, or alteration.
6. Your Rights and Choices
6.1 Access and Deletion Requests
You have the right to request the deletion of all your personal data collected by our App. To initiate this process, please email admin@tryrelic.com with the subject line "Data Deletion Request" and provide a brief reason for your request. We will review and respond to your request in accordance with applicable laws and regulations.
6.2 Consent Management
Where required by law, we will seek your consent before collecting certain types of data. You may withdraw this consent at any time, though doing so may limit your ability to fully use the App’s features.
7. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by updating the “Last Updated” date above or by providing a notification within the App. Your continued use of the App after the posting of any changes constitutes your acceptance of those changes.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: admin@tryrelic.com
Signed: Haven Vu, Relic Technologies LLC
By using our App, you acknowledge that you have read and understood this Privacy Policy and that you agree to be bound by its terms.
Privacy Policy for Relic Technologies LLC
Effective Date: December 12, 2024
Last Updated: December 12, 2024
1. Introduction
This Privacy Policy describes how Relic (“we,” “us,” or “our”) collects, uses, stores, and shares your personal information when you use our video streaming application (“the App”) on the Meta Quest 3 platform. By using the App, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.
2. Information We Collect
2.1 Types of Data Collected
We collect specific, non-identifiable, and aggregate data related to user engagement and application performance. Examples of the types of information we collect include:
User Engagement Metrics:
View Count: The total number of views per video you watch.
Click Rate: Instances when you click on video elements (e.g., play buttons).
Time Spent Per Video: Duration of time you spend watching each video.
Time Spent Per Session: The total length of each viewing session in the App.
User Retention: Indicators of how often you return to the App over different time frames (e.g., daily, weekly, monthly).
Interaction with Spatial Effects: Data on scrolling, pausing, and how you interact with 3D or spatial elements within the videos.
Performance Metrics:
Latency and Load Time Metrics: How long a video takes to load for you and if there are any buffering events.
Frame Rate Drops: Instances where the video’s visual frame rate decreases, as captured from Unity asset performance data.
2.2 How We Collect This Data
Data is collected automatically when you interact with the App. We use integrated analytics tools and possibly server logs to gather and aggregate this information.
3. How We Use the Collected Data
3.1 Data Processing and Storage
We process the collected data through industry-standard analytics platforms (e.g., Google Analytics, Mixpanel, Amplitude). These systems help us aggregate, visualize, and understand user behavior. Data is stored securely on cloud-based servers, and may also be cached or served globally through Content Delivery Networks (CDNs) such as Cloudflare or CloudFront to reduce latency and improve user experience.
3.2 Purpose of Data Use
We use the data to:
Improve User Experience: Gain insights into user engagement to optimize video content, reduce latency, and provide smoother streaming.
Enhance Performance: Assess how quickly videos load, detect and reduce frame rate issues, and improve overall streaming quality.
Feature Development & Testing: Use aggregated metrics to identify areas that need improvement, test new features, and refine app functionalities before deploying to all users.
Bug Identification & Troubleshooting: Detect errors, crashes, or unusual behavior patterns to quickly resolve technical issues.
Push Notifications: Alert you of new content and changes to our platform based.
3.3 Compliance and Legal Requirements
We will ensure compliance with applicable data protection regulations such as GDPR and CCPA. Where required, we will implement user consent mechanisms.
4. Applicability to the Application
The data we collect is directly linked to how you interact with our App’s video streaming functionality. By understanding how you watch, pause, or interact with videos, we can ensure that your experience is consistent, high-quality, and aligned with your viewing habits. All analytics and performance enhancements are aimed solely at improving the App’s functionality and user satisfaction.
5. Data Retention and Security
We retain your data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. We use industry-standard security measures, including encryption and secure data transfer protocols, to protect your information from unauthorized access, disclosure, or alteration.
6. Your Rights and Choices
6.1 Access and Deletion Requests
You have the right to request the deletion of all your personal data collected by our App. To initiate this process, please email admin@tryrelic.com with the subject line "Data Deletion Request" and provide a brief reason for your request. We will review and respond to your request in accordance with applicable laws and regulations.
6.2 Consent Management
Where required by law, we will seek your consent before collecting certain types of data. You may withdraw this consent at any time, though doing so may limit your ability to fully use the App’s features.
7. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by updating the “Last Updated” date above or by providing a notification within the App. Your continued use of the App after the posting of any changes constitutes your acceptance of those changes.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: admin@tryrelic.com
Signed: Haven Vu, Relic Technologies LLC
By using our App, you acknowledge that you have read and understood this Privacy Policy and that you agree to be bound by its terms.
